Skip to main content
You can change any part of a team user’s account after creating it: their username, password, roles, services, and expiration date. You can also suspend and unsuspend users from the same interface. For an overview of Manage Team and available roles and services, see Manage Team.

​
Edit a team user

1

Open Manage Team

Log in to cPanel through your client area or at yourdomain.com/cpanel. Go to Preferences and click Manage Team.
2

Select the user

Find the user in the team list and click Edit User in the Actions column.
3

Update the user's settings

Change any of the following:
  • Username — enter a new username. The full login remains in the format username@yourdomain.com.
  • Password — choose The user will set the account password to send them a reset email, or Set the user’s password to set it yourself.
  • Contact Email — update the email address used for notifications.
  • Roles — add or remove roles (Administrator, Database, Email, Web). Check the security risk warning box after making changes.
  • Notes — update the note for this user (up to 100 characters).
  • Services — enable or disable Email, FTP, and Web Disk access. Adjust quotas, directories, and permissions as needed.
4

Save your changes

Click Save to apply the changes and return to the team list.

​
Change the expiration date

You can set, update, or remove an expiration date for any team user. When the date arrives, the system automatically suspends that user.
1

Open the user's settings

In Manage Team, click Edit User next to the team user.
2

Update the expiration

Under Security Settings, pick a new date from the Expire On menu. Enter an optional reason (up to 100 characters).Click Set Expire Date to save the date. To also notify the user by email, select Set expire date and notify user from the dropdown instead.
3

Save your changes

Click Save.
Set an expiration date when giving temporary access to a freelancer or agency. The account is suspended automatically, so you don’t need to remember to revoke access manually.

​
Suspend and unsuspend a team user

Suspending a team user blocks them from logging in without deleting their account. Their roles, services, and settings are preserved and restored when you unsuspend them.
1

Open Manage Team

In cPanel, go to Preferences > Manage Team.
2

Suspend or unsuspend

Find the user in the list:
  • To block access, click Suspend in the Actions column. Optionally enter a reason.
  • To restore access, click Unsuspend in the Actions column.
You cannot reset the password for a suspended user. Unsuspend them first, then change the password.
Suspended users with roles still count towards the seven-user role limit. To free up a role slot, delete the user instead.