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An autoresponder sends an automatic reply whenever someone emails a specific address. This is useful for out-of-office notices, holiday messages, or confirming that a message was received. Incoming messages are still delivered to the inbox as normal — the autoresponder only sends a reply.

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Set up an autoresponder

1

Open Autoresponders

Log in to cPanel through your client area or at yourdomain.com/cpanel. Go to Email and click Autoresponders.
2

Select the domain

Choose the domain from the Managing menu on the right.
3

Add the autoresponder

Click Add Autoresponder.
4

Configure the response

Fill in the following fields:
  • Interval — the number of hours to wait before sending another response to the same sender. For example, setting this to 8 means a sender who emails you three times in one morning only gets one auto-reply. Set it to 0 to reply to every message.
  • Email — the address the autoresponder applies to.
  • From — the name that appears in the reply.
  • Subject — the subject line of the reply.
  • Body — the message text. You can use %from%, %email%, and %subject% as placeholders for the sender’s name, email address, and the original subject line. Tick the HTML checkbox if your message contains HTML formatting.
5

Set the schedule

Choose when the autoresponder starts: Immediately or a custom date and time.Choose when it stops: Never or a custom date and time. Setting a stop time is helpful for holiday replies so you do not have to remember to turn it off.
6

Create the autoresponder

Click Create.
Set the interval to at least 1 hour. If you leave it at 0, the system sends a reply to every single message, which can cause problems if someone replies to the auto-reply and creates a loop.

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Edit an autoresponder

In the Current Autoresponders table, click Edit next to the autoresponder. Make your changes and click Modify.

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Delete an autoresponder

In the Current Autoresponders table, click Delete next to the autoresponder, then confirm.
The spam filter skips autoresponder replies for messages with a spam score of 5 or higher. This prevents your account from auto-replying to spam.