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The Email Accounts interface in cPanel is where you manage all email accounts on your hosting. You can change passwords, adjust storage quotas, suspend or restrict accounts, and delete accounts you no longer need.

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The Email Accounts dashboard

Log in to cPanel through your client area or at yourdomain.com/cpanel. Go to Email and click Email Accounts. The dashboard lists every email account on your cPanel account. For each account you can see:
  • Account and domain — the full email address
  • Storage — how much space the mailbox is using, the allocated limit, and the percentage used
  • Restrictions — whether the account has any sending or receiving restrictions
Use the search bar to find a specific account. You can also filter the list to show only accounts that have exceeded their storage quota, accounts with restrictions, or the system default email account.

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Change a password

1

Open the account

Click Manage next to the email account.
2

Set a new password

Under Security, enter a new password in the New Password field or click Generate to create one.
3

Save

Click Update Email Settings.
You cannot retrieve an existing password. If the account owner forgets their password, you need to set a new one here.

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Adjust the storage quota

1

Open the account

Click Manage next to the email account.
2

Change the quota

Under Storage, enter a new value in the Allocated Storage Space field or select Unlimited.
3

Save

Click Update Email Settings.
When a mailbox reaches its quota, the server bounces incoming messages back to the sender with a “mailbox full” error. Keep an eye on quota usage and increase it or clean up old mail before the account fills up.

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Suspend or restrict an account

Under Restrictions on the account management page, you can control three things independently:
SettingAllowSuspendHold
Receiving incoming mailServer accepts messagesServer rejects messages—
Sending outgoing mailServer sends messagesServer rejects messagesServer queues messages for later delivery
Logging inUser can log inUser cannot log in—
Suspending an account also disables any forwarders that point to it. If you change outgoing mail from Hold to Allow, all queued messages are sent. Click Update Email Settings to apply.

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Delete an email account

On the account management page, scroll to the bottom and click Delete Email Account. Confirm the deletion when prompted.
Deleting an account permanently removes all its email data. This cannot be undone.

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The system default email account

cPanel creates a default email account when your hosting account is set up. It uses the format cpanelusername@yourdomain.com and shares the same username and password as your cPanel login. This account has some differences from regular email accounts:
  • It cannot be renamed, deleted, or given a storage quota
  • It catches mail sent to nonexistent addresses on your domain (unless you change the default address setting)
  • The server uses it as the “From” address for emails sent by PHP scripts on your account
We recommend creating a separate email account for daily use rather than using the system default account.